- What items cannot be placed in dumpsters?
Anything hazardous: gas, anti freeze, car batteries, computer monitors, fluorescent lighting
- What are the container sizes?
All containers sizes are measured in cubic volume. Temporary rental container sizes: 4yd, 6yd, 15yd, 20yd and 30yd
- How do I order a dumpster?
Call our office and one of our representatives can take your container order.
- Do you recycle construction debris?
Yes. We currently work with contractors and recycle using the LEED Program.
- How long is the rental period?
The rental period changes with the seasons. During the winter months, you can keep the container for 30 days without rental, $10 per day after 30 days. The rental period is a bit shorter in the summer months. Contact our office for more details when you rent the container.
- Does the dumpster have a weight limit?
Depending on the container size, we can legally hold up to 15 tons.
- Can I fill my dumpster to the top?
Yes, it must be liquid level and not go over the top.
- Do I need to be there when the dumpster is delivered or picked up?
We request you to be there for the delivery only; not for the removal.
- What form of payment do you accept?
We accept check or money order to the driver or Visa, MasterCard or Discover over the phone when you place the order.
- How are dumpsters priced? What does the price include?
The temporary containers are priced by size. The price includes delivery, removal and disposal up to a certain amount of tons depending on the size of the container you order.
- Where are dumpsters placed when delivered?
The most common area for delivery for residential homes is in the driveway. However, we can place containers in other areas provided the customer signs a liability release on delivery.
- How far in advance do I need to call for a dumpster rental?
We need one to two days notice for delivery.
- Are there any waste materials that have extra charges?
We charge extra for mattresses, box springs, tires and any item containing Freon.
- Will my yard or driveway be damaged?
We do everything in our power to avoid any damage to your yard and/or driveway. You may want to provide wood to put under the container on your driveway.
- Will I have to sign a waiver to rent a dumpster?
Yes, our driver will have a liability waiver for you to sign on delivery.
- How do I change or cancel an order?
Call our office before your scheduled delivery time if you need to change or cancel an order.
- What if I need a larger container?
Call our office and we can make arrangements to switch the container size for a minimal fee.
- Is emergency delivery available?
Call our office and we will do our best to accommodate emergency deliveries.
- What if I need to keep my container longer or have it removed sooner?
Call our office and speak to one of our representatives and we can schedule service for your temporary container.
- Will I be billed for extra weight?
When you order a container, the price includes a certain amount of weight. If your contents exceed the weight included in your delivery price, we pro rate at $85 per ton.
- How large of a space do I need for the container/for delivery?
We need at least 10 ft in width to get into a space for delivery. The 15yd container is approximately the size of a parking stall in a parking lot, the footprint of a 20yd and 30yd is about the size of a one car garage.
- What is Single Stream Recycling?
With the implementation of high-tech sorting devices, all paper products and glass/metal/plastic food/household cleaner containers can be placed into the same recycling container. They no longer need to be separated or bundled – the sorting machine does that.
- What areas do you service?
See our interactive map for the towns we service and the particular lines of business in each town.
- What if I need a new or additional refuse or recycling container?
Call our office and one of our Customer Service Representatives can arrange for new or additional equipment.
- When will my Christmas tree be picked up?
Check our web site or call our office during the last week of December for the Christmas tree pick-up schedule in the towns that we provide this service.
- When will my trash be picked up?
Each day our trucks start very early in the morning. We strongly suggest that you put your containers out the night before to allow for any changes in the time our trucks are in your neighborhood. The time of service may vary from pickup to pickup as our routes are heavily influenced by traffic delays, disposal site waiting time, and other customer special needs.
- How does a holiday or snowstorm affect my trash pick-up?
Always try to put your trash and recycling out the night before your scheduled pick up date. You may follow our schedule on Facebook or Twitter for storm updates, holiday updates etc.
- Do you accept online payment?
Yes
- How do I log in to the online payment system?
Go to our website (www.allwaste.com). Click on Pay Online, enter email address and password chosen when account was set up originally, and you will be able to access your account information.
- How do I set up reoccurring payments?
Call our office (860-724-4575) and ask for a Customer Service Representative – we would be happy to set up automatic payments from a checking account or credit card.
If your question isn’t answered here, please contact us via email at info@allwaste.com or call our office at (860) 724-4575 to speak to a Customer Service Representative.
